At the start of 2018, I had 2 full baths and a powder room that were a shambles. Out of 3 toilets, only 1 worked, and the bathrooms were so awful that I didn’t dare have company over. I had to do something and so my project for 2018 was to get my bathrooms remodeled. After interviewing 5 contractors for the job, I settled on American Kitchen & Bath.
Starting with the hall bath, they completely gutted and demolished each bath and installed new everything, from new tiles floors, new low flush toilets, warm LED lighting, new vanities and sinks, new tub in the hall bath, new walk in shower in the master bath with a bench, ADA grab bars, new fans with humidity sensors, new everything!
The work was finished back in July and I have been using them since. I love them! Taking a shower now feels like a truly luxurious experience!
To be sure, remodeling is highly disruptive but the work went great and my overall experience with AK&B was excellent. Their employees were always pleasant and friendly and helpful through the whole process. They stuck to the contract budget and there were no surprises, though I did choose to do some upgrades which of course, adds to their basic costs.
My biggest upgrade was for the master bath vanity and I love the cabinetry. It is beautiful and feels quality made all the way down to the smooth as silk hardware in it. If I ding them on anything, it was that it took a little longer than I would have liked as they were in demand and had lots of remodeling jobs going on simultaneously. They are busy for a reason. They are a conscientious company, honest, and do great work. I not only recommend them but I plan to use them again as I eventually want to remodel my kitchen. They will be my go to company!
Cynthia | San Jose
Over the past 26 years, I have done a lot of home improvements myself. However, when it came time to replace everything in a whole bathroom, and reface a fireplace, I decided I needed a contractor that was Knowledgeable, Licensed, Insured, and Diamond Certified. A.K.B. met all of my requirements! I placed a call and they sent their Sales Representative, Shawn, to help me. After all the details were finalized, we worked out the start date. Anytime I had concerns, Shawn would get back to me at his earliest convenience, and would explain everything to my satisfaction.
The staff kept me and my people informed, on a daily basis, of what was on the agenda for the following day, the names of the crew members, and the times of their arrival. We were contacted immediately if/when any changes were necessary!
Each phase of the job was well planned, and handled by workers who were experts in that particular phase!
I am very pleased with my fireplace and bathroom, and thank A.K.B. for a job well done!
G.K. J. | San Jose
We contracted with AKB to do a complete makeover of the two dated bathrooms in our condominium unit based on the reviews here in Angie’s list. We were fortunate to work with Michele Crawford, who was wonderful. She was professional, punctual, and on top of things throughout the process. Plus her design ideas and recommendations were outstanding and it was a joy to work with her. Our project was on time and the quality of the work seems excellent.
This was our first remodeling experience so we were learning as we went along, which is also why we appreciated the design input from Michele. We have some built in cabinets that required custom doors made to match the new vanities but Michele helped us through this without a hitch. Their price was in the upper half of our other bids but still in the mid-range.
We also remodeled our kitchen at the same time using another contractor we met through Home Depot. This job was of a similar magnitude but it was much more disjointed. It started before the bathroom work, and it is still not done. It is also having issues passing inspection which was not an issue for AKB. We should have gone with AKB for all the work! We would definitely consider hiring them again.
There are always unexpected things that pop up in any remodeling job so you have to expect this to a certain extent. But in our case it minimal and overall it was a very positive experience.
The quality and timeliness of the workmanship was excellent, but we honestly felt that Michele’s personal touch is what made it truly a positive experience.
Chris | Santa Clara
We were very pleased with all the design help and advice we received. They sat with us and did CAD drawings and we discussed some of the things we wanted and they made suggestions on configuration and materials. They even went shopping with us for some items like tile, counter tops and lighting fixtures and gave us names of places to shop for other items. They kept us well informed along the way and even when we hit a glitch when removing the walls in the kitchen. We discovered that one wall was load bearing. They gave us an estimate of the additional cost and an estimate on how much of a delay in the project we could expect.
We had a deadline of Thanksgiving for at least a functional kitchen and even with the change order for the load bearing wall, they managed to get us a functioning kitchen on the Tue. before Thanksgiving by having workers here on both the Sat. and Sun. before Thanksgiving. We were pleased enough with the work on the kitchen and the final result that we contracted with AKB to remodel our master bath. We gave them some ideas of the kind of look we wanted and they helped us pick out a tile scheme that met with our vision. It turned out extremely well and we are very pleased with the result.
They were always very responsive and kept us informed as to what to expect and when. And they stayed very close to their original time estimates. There were no long gaps between different phases of the work as I have experienced with other contractors. I would highly recommend AKB and would work with them again in the future.
Lani | San Jose
We recently used AKB for remodeling two bathrooms. These guys are great! Marcos is a knowledgeable, creative, responsive and attentive design guy who helped us navigate the myriad floor and tile choices to create two wonderful rooms. The construction crew is amazingly talented; I would even call some of them artistes. AKB takes great care to minimize remodeling disruption and left our home nearly cleaner than when they started.
As for responsive…shortly after they completed the bathrooms we discovered damage from a couple of roof leaks that required minor drywall repair. Johans was responsive and flexible. He replied to my Saturday email on Sunday and had his drywall guy out Tuesday. The painter followed two days later, everything is done and looking great.
Pat | San Jose
We hired AKB to remodel our pantry and two bathrooms in April of this year. Michele did a spectacular job helping us design and pick out the materials. Johans and his team were just great! Not only did they do great work but also provided additional ideas for ways that we could improve our home, which we appreciated. The entire team at AKB was effortless to work with and their craftsmanship is among some of the best that I have seen. I would highly recommend them and would use them again if the need arises.
Sharon | Mountain View
I found AKB a two years ago when I remodeled my bathrooms. I had searched for someone competent, skilled, and fairly priced. So many others wouldn’t even come look at my spaces unless I agreed to a high base price no matter the extent of the work being done. Others had outdated ideas, or didn’t want to have my input in the remodel. I had very specific goals for the remodel in mind and can honestly say that we met them all.
We remodeled a small kids bath and did some changes to the layout of the master bathroom by removing the never used soaker tub in order to finally have a nice sized walk in closet and a great shower with a bench. I knew right off the bat that Michele understood what I wanted to accomplish in the baths and could tell that she was very competent. She welcomed my input in everything and we created some stunner bathrooms that I am sorry to say we have now moved away from.
However, now that we are buying a home under construction, I am able to make a few choices before it is completed. I knew right away that I could get help from Michele to design cabinets for the bathrooms of the new house. As an added bonus, I was able to reference the design booklets from the remodel for all the various bathroom fixtures, tubs, toilets, etc. so I can still have some of my favorite elements from my past house.
Julia | San Jose
We hired American Kitchen & Bath a few years ago to remodel our guest bathroom. We were pleased with the results so we decided to use them again to design and install a new kitchen.
Michele listened to our ideas and created a new design that is much more efficient using the existing space. She also guided us through the decision making process to select the best materials within our budget to create a beautiful kitchen of which we are proud.
All of the crew working on the project were professional and courteous. They were receptive to any minor concerns we had and worked to satisfy. Any issues that arose, such as discovery of a scratched back splash tile, were promptly addressed once we notified Johans. The tile was replaced the next day.
The work was completed within the time estimated. The project required replacing the old kitchen top to bottom and installing a new outdoor electrical circuit breaker panel to upgrade power delivery by PG&E.
A big thank you to the American Kitchen & Bath crew, electricians, office staff, Dominique, Michele and Johans for a wonderful new kitchen we will enjoy for years to come.
Don | San Jose
I phoned Michelle and she scheduled an appointment within a couple of days. She listened to my thoughts on the project and also offered excellent suggestions. She also got the estimate to me within 10 days. I really liked the fact that AKB has connections with tile, granite and cabinet providers because it made my decisions so much easier.
They started December first and expected the job to take about 6 weeks. I was really impressed with the fact that they always showed up at 8 AM and were ready to work. They have assembled a fine crew of craftsmen and I was really pleased with all of the results. I highly recommend them and will choose them for my next project.
Jay | San Jose
The service was excellent. They did everything according to the code. The staff was excellent and they left the area clean everyday. They always stayed and did what they needed to do. I moved the toilet three feet in the bathroom and it caused problems for the town and they made sure everything was installed correctly. I found a leak in my crawl space a year later. They came out and saw a solder had blown (not AKB’s fault) and they fixed it at no cost.
Karen | Saratoga
We used the company for all aspects of the work (plumbing, tile pain etc.). They were helpful, responsive and professional. They did a great job and I am using them for some other projects this year.
Robin | Santa Clara
We are very pleased with our kitchen. From the design phase through the final fixes and walk through everyone was very pleasant and professional. I don’t believe AK&B will ever be anyone’s lowest bidder however a project of this scope is a stressful and difficult affair and you better have trust and confidence in the people entering and leaving your home on a daily basis. The prospect of having our kitchen out of service for an extended period was also a factor in going with AK&B, their crews were well coordinated and finished the job within their projected timeframe.
Once again I want to praise all the craftsmen who worked on our project and also give a special shout out for the designer, Michelle who was patient and helped my wife and I choose the materials that now make up the space we love to cook and live in.
Russ | San Jose
We were familiar with their work and schedule as they did our kitchen the year before. Very professional, timely and have an excellent crew that we have enjoyed working with. We have no complaints at all and would recommend AKB for anybody and would use them again! Michele, Johan, Mike and all the crew were the best to work with and helped resolve any issues in a timely manner. We did both our bathrooms back to back with a few weeks in between and all went smooth. The same goes when they did our kitchen last year, the transition period was made comfortable for us. We love their work!
Esther | San Jose
I had my kitchen remodeled by AKB and they did a fantastic job. Johan was a pleasure to work with and the job was finished in the timeline he provided and all of the work was top quality from the painting, to the electrical, to the plumbing, to the tile work. Johan was always available and extremely helpful if I had any questions or issues. I am now in the process of having my bathroom redone and I know that it will also be fantastic. I highly recommend Johans and AKB to any of my friends who are in the market for a remodel.
Charlie | San Jose
We had AKB do an extensive remodel of our home. We completely gutted the kitchen and master bath. Added matched wood flooring, arches, opened up walls etc. they came in on time and on budget. The quality of work was very good.
Cheryl | Los Gatos
They are overall great and very reliable. I like the quality of the work they do.
Emma | San Jose
The owner, Hans, is very reliable, very honest, and very informative. He always does what I ask of him. Hans is just top notch.
Bill | San Jose
They are reliable, competent and knowledgeable. Hans, the owner, really know what he is doing. He is very responsive and friendly.
Margaret | Milpitas
I would recommend them. They are prompt, courteous, their cleanup is very good, they are on time, and they have good workmanship. I would say I liked their quality and price the best.
Joseph | San Jose
They were patient and worked with us. They care about our opinions and designed the job based on our needs. The fact that they did what they said they were going to do, they got the entire job done to our satisfaction. The woman that does the designs is fabulous.
Clifford | San Jose
They are very trustworthy. They do what they say they are going to do, and they do a great job. When they were finished, they left quality work.
John | San Jose
They did the work on time and with excellent results. The price was reasonable. Their cooperative nature and the way they worked in the house, they stayed out of everybody’s way.
Martin | San Jose
If you want the end product to look good then you should go with American Kitchen and Bath. The people they used to do the work did a great job, and they were knowledgeable.
Seth | San Jose
I appreciated the way they listened to what I was thinking about, as far as the design aspect of things. Johans was very good at considering my ideas. He gave me good advice as well and used his expertise to make sure what we wanted to do would yield the best possible outcome. They were very good about keeping us informed and staying involved in the way things were going during the project. They were very open to checking on what I needed and paying attention to details.
Tom | San Jose
They did what they promised at the price that was quoted. They were also very easy to work with. They were very clean. At the end of the day, everything wasn’t a mess in the house. They tried to keep the mess to a minimum. I was very pleased with that. Also, the quality of the work they did, I thought, was very good. They have done three different projects over a two-year span for us.
Rosie | San Jose
They were neat, clean, courteous, and professional. They showed up on time and completed the project in the time frame they said they were going to complete it.
Ellen | San Jose
Everything was very good and satisfactory. It was just wonderful. They did a very wonderful job on the shower. I am disabled and they put a bench for me. I was satisfied with their workers and everything.
Margaret | San Jose
They kept within their schedule. They said it would take no more than two weeks and it was no more than that. We had other companies do work for us that said we can do it within this amount of time and a month later they were still doing the work. I was very satisfied with their work commitment and the final product.
Diane | San Jose
They were very friendly and they did a very good and proficient job. I was very pleased with everything. Everything was really good. They did what they said they were going to do when they said they were going to do it.
Bruce | San Jose
They are pretty much on time. They come when they say they will be here. They move their schedule around to get me in. I have been doing work with them for the past twenty years. They are really good about working with me.
Clint | San Jose
The fact that the owner was able to come over and go through the whole process with me, he took his time and picked out the right materials. When the guys came in, they knew what they were doing. They got it done in the time frame they said they would. They were one of the best contractors I had ever dealt with. He was a good guy and he was straightforward. He told me what was going on.
Patrick | Santa Clara
We liked the fact that they were very down to earth and concerned about the quality. When issues came up, they were prompt about resolving them. They provided an excel spreadsheet with what needed to be taken care of and who was responsible for it, whether it be the homeowner or the contractor. We were very happy with them.
Scott | Sunnyvale
One of the things that I like best is that they deliver what they say they are going to deliver. We even had them build stuff for us, which they did to perfection. The guy who came out here to take measurements and the people who made the cabinets all paid good attention to detail. Their products were just perfect. They went over the paint with us to make sure its performance was of the highest quality. I was very, very impressed. I would not hesitate for one second to use them again.
Tom | Los Gatos
First of all, I like Johans. He really listened and wanted to make sure that I was going to get what I wanted. He knew what was important to me. He was really easy to work with. I had to go to a bunch of different places to make my choices, and they all really loved working with him. That was confirmation to me that everything was going to work well with him. He wrote the budget out, broke it down and he stayed within it. He is a very honest person.
Lilly | Cupertino
They were efficient, polite and they did what they said they were going to do. They were also careful. They cleaned up very well. They came when they said they would and they did it in the 4 –day period they promised. Everything was tip top. They scratched the wall a bit, but he fixed it right away. He even repainted the walls.
Marion | San Jose
I have referred them several times. The reason why I have referred them, and will continue to do so, is because they are dependable, do good quality work, and they are very thorough. I liked working with Michele. She is an amazing designer.
Tom | Sunnyvale
We have recommended them to a few people. We have a Shapell home and they recommended them to us. They did everything the way they said they would.
Kumar | Milpitas
Being an older lady I was terrified of hiring a contractor because of all the horror stories I was hearing from friends about their experiences with contractors. But rest assured I had absolutely no problems with this company, they remodeled my bathroom and it turned out beautiful. Thank you Michael for helping me with the colors, Patrick you have an amazing crew and I thank each and every one of them and most of all a very special thanks to Johan for working with me and making it all possible.
Vera | San Jose